Charity Administrator -3 month contract

Our client, an UK based charity in Holborn is looking for a new administrator to join them on a part time basis. They are a community dedicated to beating life threatening illness' in the UK.


Our client is looking for someone who is proactive and could really hit the ground running. This role will be part-time to start with for 3months initially but could be extended. They are looking for a candidate with impeccable written and verbal communication, who is happy answering calls and writing emails to provide practical and emotional support to their service users.


JOB TITLE: Temp Administrator. Charity - Immediate Start!


JOB TYPE: Temporary - 4 days per week


SALARY: £12-13.50 per hour


COMPANY TYPE: Charity


DURATION: 3 Month temp Contract - you must be happy to commit to a 3-month contract


HOURS: 28 hours over 4 days


LOCATION: You will be working from home initially


MAIN DUTIES



  • Take and return support line calls providing helpful, empathetic and professional information and support for service users with queries on a range of practical and emotional issues.

  • Answer emails and social media queries from service users providing high quality, accurate and up to date information and support.

  • Maintain, moderate and grow our online community forum, keeping people safe in a supportive environment whilst encouraging them to engage with each other.

  • Adhere to all support services policies and procedures and be aware of the boundaries that are in place.

  • Record all contacts accurately within our database, keep this database up to date and support the team to report on statistics where required.

  • Ensure confidentiality of records and information relating to service users and staff is maintained in accordance with the companies Confidentiality and Data Protection Policies.

  • Attend internal and external events as required while proactively building relationships

  • Be a dedicated, enthusiastic and supportive member of the Support Services Team at all times



PERSON SPECIFICATION



  • Previous office/ admin experience

  • Good written skills including the ability to write clearly and accurately

  • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word)

  • Excellent organisation skills with the ability to multi-task to manage a busy reception desk

  • Confidence to delegate tasks and manage expectations of those requesting assistance

  • Friendly and helpful manner

  • 'Can do' attitude and flexibility to prioritise a varied workload

  • Ability to work effectively across teams and build good working relationships


Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.


N: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Holborn branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lily Griggs