Casework Team Coordinator

Casework Team Coordinator

Manchester City Centre

£26,000 - £30,000 per annum + excellent benefits

This role will be a mixture of office and home based so all applicants must be able to travel easily to Manchester City Centre.

Office Angels are currently recruiting for Casework Team Coordinator with our client based in Manchester City Centre.

Duties will include:

  • Operational management of the team - holding regular team meetings, delegating work, answering queries, manage SLAs

  • People management - one to ones, recruitment, training, coaching and development

  • Stakeholder management

  • Attending and hosting industry events

  • Managing your own caseload of escalated and complex cases

  • Liaising with colleagues and building up strong working relationships with them

  • Participating in regular review meetings

  • Meeting deadlines

  • Adhering to policy, processes and procedures

We are looking for candidates with:

  • Previous experience of a similar role - in addition to managing a team you must have experience of case work and managing your own caseload

  • Confident with the ability to deal with senior figures, manage stakeholders and speak at events

  • Excellent people management skills

  • An understanding of regulated environments and the importance of legislation

  • Strong organisational skills to meet deadlines and prioritise effectively

  • Fantastic written communication skills with the ability to draft reports and communicate complex information

  • Self motivation and the ability to manage your own workload effectively

  • Strong communication skills including the ability to deal with a wide range of people both verbally and written

  • Problem solving skills and the ability to suggest and implement improvements

Salary: £26,000 - £30,000 per annum

35 hours per week, flexitime

25 days holiday


Private medical

If you are interested and meet the above criteria please send your CV ASAP to or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lizzie Kelly