Case Officer

  • Location
    Wilmslow, Cheshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

We are currently recruiting for Case Officers for our prestigious Wilmslow based client! These roles will initially be on a long term temporary basis, however can lead to permanent opportunities in the future. You will initially be based from home but eventually will be office based for part of the week so MUST be able to commute to Wilmslow. All IT equipment will be provided and thorough virtual induction and training will be in place from day one.

The role of a Case Officer is busy and varied and will include the following duties:

  • Setting up cases on the in-house system

  • Handling customer enquiries via email, telephone and live chat

  • Managing enquiries and complaints through the full case life-cycle

  • Liaising with both members of the public and businesses/organisations in order to obtain documents and information required

  • Composing professional correspondence to customers

  • Managing a varying and ever-changing workload, ensuring that deadlines are met

  • Maintaining excellent relationships with colleagues

  • Completing various administrative tasks to ensure group workload is complete

Candidates for this role must be able to demonstrate excellent customer service and communication skills both oral and written. You will have experience of written correspondence which you may have gained in a work or education capacity. An outgoing and enthusiastic nature combined with a willingness to learn quickly on the job is essential. Ideally candidates will be educated to degree level, however this is not essential if your work experience meets the above criteria.

Further Information:

  • Start Date - ASAP

  • Pay rate £11.95 per hour

  • 37 Hours per week Mon-Fri

  • 25 days holiday + Bank Hols

  • Ongoing temporary may go permanent

  • A friendly and supportive workplace

  • All offers subject to satisfactory Criminal Record declaration and references

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Dionne Jackson