Case Handler

  • Location
    Durham, Durham
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
  • OrganizationType

Office Angels currently have a fantastic opportunity for a Case Handler to join a very successful company who is based near Durham, on a permanent basis starting ASAP!

This is an amazing opportunity to join an established business, who are going through an exciting time of growth and expansion. The company offers a spacious office, a warm and friendly working environment and an amazing team who will make you feel welcome from day one. This company have created a culture of happy, dedicated, and hardworking staff who are rewarded for their work and efforts! If you are excited at the thought of working for a company who are flexible, fun and supportive... then this is the role you have been waiting for!

  • Location: Durham, DH1. Due to location, it is highly beneficial if you drive with access to your own vehicle.

  • Hours: 37.5 hours per week, Mon - Friday, 9AM - 5:30PM with a 1-hour lunch, however some flexibility could be offered e.g., 9AM - 5PM with a 30-minute lunch.

  • The salary for this role is £19,636 - which progresses as you do!

Employee benefits:

The company offer an unrivalled benefits package including increased holidays, flexible working arrangements, enhanced maternity & paternity, Simply Health benefits, 5% employer matched pension, up to 35 days paid holiday (inc. bank holidays and subject to length of service increments), casual dress, office fun, plus more! Whats not to love!

The role:

The role of Case Handler will be to manage the full life cycle of a client's journey; to acquire the right medical information from the appropriate expert in line with internal deadlines. This role will suit someone who has good organisational and communication skills - admin experience is beneficial but NOT essential. You will be trained to take full ownership of your own cases, establishing a good working relationship both internally and externally. You will demonstrate a positive, can-do, attitude and to take ownership over personal development and progression.


  • Establish good relationships with all stakeholders to enable a timely and successful conclusion on all aspects of the case(s).

  • Manage a portfolio of cases with appropriate interventions.

  • Liaise with the client, the instructing party, the expert and the medical-record providers as necessary to balance demands and ensure the case is managed within required service levels.

  • Manage the client and instructing parties expectations, ensuring any unsolvable or challenging cases are escalated to senior colleagues.

  • Arrange a suitable appointment time and location for each client with the appropriate medical expert, taking appropriate steps to ensure appointments are attended.

  • Obtain valid authority from the client to enable you to request their medical records.

  • Request and verify appropriate medical records from each Provider.

  • Dispatch of soft-copy records.

  • Liaise with Others in the business to acquire, store and dispatch hard-copy records.

  • Employ the optimum means of communication to achieve the required outcome.

  • Ensure communication is clear, concise and appropriate to the audience.

  • Draft correspondence as appropriate ensuring good levels of comprehension, grammar and spelling.

  • Secure a quality, court-ready report in a timely fashion, ensuring the report meets the specific requirements of the instruction.

  • Maintain a record of the case history, ensuring that all notes and actions taken are recorded on the case management software.

The requirements:

  • A good level of spelling and grammar

  • Excellent communication skills - the ability to speak to people on all levels

  • The ability to work well in a fast-paced environment

  • TEAM PLAYER - with the ability to work under you own initiative

  • Work ethic is KEY - Are you dedicated, hardworking and committed to doing a good job

  • Own transport would be beneficial due to the location of this client

  • Permanent career opportunity

If you are interested in this opportunity, don't delay - apply today!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lori Holtham