Case Administrator

  • Location
    Durham, Durham
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 9.5 - £ 10 / Hourly
  • OrganizationType

Office Angels currently have a fantastic opportunity for a Case Handler/Administrator to join an amazing company, who are based in a great location close to Durham, DH1. This is a fixed term position for a minimum of 3 months, to start ASAP, however could go longer term/permanent for the right candidate! This is a brilliant opportunity to join an established business, who are going through an exciting time of growth and expansion.

The company offers a spacious office, a warm, friendly and laid back working environment, and a supportive team who will make you feel welcome from day one. The company have created a culture of happy, dedicated, and hardworking staff who are rewarded for their work and efforts!

If you are excited at the thought of working for a company who are flexible, fun and supportive... then this is the role you have been waiting for!

  • Location: Durham, DH1. Due to location, it is highly beneficial if you drive with access to your own vehicle.

  • Hours: 37.5 hours per week, Mon - Friday, 8:30AM - 5PM or 9AM - 5:30PM with a 1-hour lunch, however some flexibility could be offered.

  • Pay rate: £9.50 - £10 per hour

  • Benefits: An attractive benefits package is up for grabs; inclusive of salary reviews every April, 31 days holiday which increases with service and the option to buy 5 days, 5% pension match/contribution, refer a friend scheme, flexible working arrangements, casual dress, enhanced maternity & paternity, health benefits and much more! What's not to love?!

The role:

The role of Case Handler/Administrator is to manage the full life cycle of a 'client's' journey, from beginning to end. This role will suit someone who has good organisational and communication skills - admin experience is beneficial but NOT essential.

You will be trained to take full ownership of your own cases, establishing a good working relationship both internally and externally.

You will demonstrate a positive, can-do, attitude and to take ownership over personal development and progression.


  • Make/receive contact from clients via telephone and email to complete initial triage, discussing case's and assigning an appropriate solution

  • Manage the client and instructing parties expectations, ensuring any unsolvable or challenging cases are escalated to manager's

  • Provide excellent customer support and care

  • Maintain a record of the case history, ensuring that all notes and actions taken are recorded on the CRM software

  • Process and submit completed paperwork

  • Process, accurately, all instructions from the instructing party

  • Draft correspondence using templates pre-populated

  • All general administration duties surrounding case file's

  • Any other office-based tasks

You do not need to have any previous experience of working within an administration/similar role! You just need to have a great work ethic and enjoy speaking with client's day to day! There will be a thorough training scheme in place for the successful candidate.

The requirements

  • A good level of spelling and grammar

  • Excellent communication skills - the ability to speak to people on all levels

  • The ability to work well in a fast-paced environment

  • TEAM PLAYER - with the ability to work under you own initiative

  • Work ethic is KEY - Are you dedicated, hardworking and committed to doing a good job?

  • Own transport would be beneficial due to the location of this client

What is on offer?

  • Fixed term career opportunity

  • Casual dress every day!

  • Room for progression - The company actively encourages this internally!

  • Full-time, somewhat flexible working hours

  • Office fun!!

  • A warm, friendly and fun team, in a company that gives back to their staff with continuous support, training and reward!

If you feel this could be the right role for you, then please apply today!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lori Holtham