Call Handler

  • Location
    Birmingham, West Midlands
  • Category
    Customer Service - Helpdesk
  • Contract Type
    Temporary contract
  • Salary
    £9.50/Hourly
  • OrganizationType
    Office

Job Type: Temporary Contract, 1 month +


Job Role: Call Handler


Hours: 32.5 hours per week, Monday to Friday, 9.30am until 4:00pm


Pay: £9.50 per hour


Location: Birmingham


Start Date: Immediately


Do you have a passion for delivery excellent customer service and enjoy taking an active role in support others?


Office Angels are currently recruiting for a Call Handler to work for an established and successful translation and interpretation service provider located in the Birmingham area. Due to a recent increase in business demands our client requires immediate support for approximately 1 month. Within this role you will work as part of a small team to assist with managing and coordinating high volume customer booking requests via telephone to allow the business to continue delivering a highly efficient and professional service.


You will be comfortable and excel in the below responsibilities:



  • Being the first point of contact for all inbound customer calls and enquiries

  • Coordinating customer requests in line with specific requirements

  • Updating a booking management platform with customers requests

  • Sending booking requests to freelance translators and interpreters

  • Conducting outbound call activity (where required)

  • General administrative tasks


Experience / Skills required for this role:



  • Proven track record in delivering a proactive customer experience

  • Customer service / contact centre experience

  • Ability to demonstrate a flexible approach that adapts to changing business and customer needs

  • Excellent accuracy and attention to detail

  • Strong interpersonal skills

  • Competent with Customer Management Systems


If you have the required skills and experience then please apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor