Call Centre Team Leader Plymouth

JOB TITLE: Call Centre Team Leader

LOCATION: Plymouth

SALARY: £27k per annum

HOURS: Full time, shifts ranging between 8am - 11pm including weekend work.

Office Angels Exeter are currently recruiting for an exciting position to join a large and growing healthcare organisation in Plymouth as a Call Center Team Leader.

The main purpose of your role will be to operationally lead and support a team of 111 Health Advisors, Service Advisors and Clinical Advisors, to ensure the provision of a high quality, safe and accessible service to patients.

Key duties will include:

  • Providing line management support to members of staff including annual appraisals, development plans and regular one to one's

  • Liaising with Human Resources/Recruitment team to assist in the selection and interview process for new staff

  • Working with the Rota/Workforce Team, ensure that staffing levels are maintained to appropriate levels

  • Ensuring that front line staff receive appropriate training, support and feedback to enable them to deliver an effective and safe service

  • Working in partnership with key stakeholders to meet all Targets and KPI's

  • Supervising all front line staff including monitoring of performance, quality and consistency of working practices including compliance

  • Contributing towards the investigation of complaints where necessary and feeding back to relevant staff members

  • Undertaking Return to Work interviews in line with organisational policy

  • Contributing to weekly updates to ensure effective communication to staff

  • Support the audit process giving feedback to staff as appropriate including undertaking 'live audits' on shift

Your role will be to provide leadership and development to all front line staff therefore the successful candidate must be passionate, ambitious and have the ability to work and lead in a team environment.

To be successful in this role you must have experience as a Team Leader within a call centre. Experience working within a medical background would be an advantage.

If you have the relevant experience and skills for this role please apply online, send your CV to or call the team on 01392 426200.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Harman