Temporary Customer Service Representative - GREAT Opportunity

  • Location
    London, Greater London
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Temporary
  • Industry
    Call Centre & Customer Services
  • External Reference
    EMMR.CTCS
  • Salary
    9.71 £ - 10.35 £ / Hour

Are you looking for an amazing opportunity within Customer Services? If so, read below!


Office Angels London Bridge are working alongside a High-End Men's Fashion Brand in the recruitment process for two full-time Customer Service Representatives.


The successful candidates will support the team with the delivery of specific projects between the UK and European Countries. Your work will vary between online customer enquiries and also telephone calls.


This is a fantastic opportunity to work within a creative company who strive on giving the best working environment for their employees. We are looking for candidates who have a passion for customer satisfaction.


London Bridge | Full-Time | Shift Pattern | Shifts are Monday to Friday - The shift hours will rotate between early and late on a weekly basis and will be from 10am - 7pm and 2pm - 11pm.


Hourly rate: £9.71 - During Probation, increasing to £10.35 - After Probation


If successfully shortlisted you will be required to attend a company assessment day on either Monday 30th September or Tuesday 1st October. The start date for this position is Monday 14th October, full training will be provided.


Key activities and responsibilities:



  • You will ensure customers queries are answered with the aim of a first time resolution (whether by telephone, email, web-chat or post)

  • Interaction with both internal and external stakeholders

  • Assist the team with general and routine administrative tasks and duties e.g. email inbox, intercom

  • The basis of any good business is how well the paperwork is done. You may need to perform a variety of administrative tasks such as dealing with returned post, sending catalogues to enquirers; along with any other reasonable ad hoc requests from the managers

  • KPIs need to be met - you will be made fully aware of your targets and what is expected of you when you begin your role. Support is always available to ensure you are achieving your full potential.

  • Assist the manager to set up operations

  • Assisting with project related finance - processing sales orders, invoices and purchase orders


Essential



  • Excellent Fluency English

  • Good working knowledge of standard IT packages such as Word, Excel and Navision

  • Excellent attention to detail

  • Ability to communicate clearly and concisely, in a professional manner

  • Capable and confident speaking on the phone with Customers and providing customer support

  • Excellent organisational and prioritisation skills; able to meet deadlines

  • Able to remain calm and professional under pressure, maintain a positive approach

  • Proactive and able to take initiative


If you believe this role is for you and you are immediately available for work, please apply now! :)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy


To speak to a recruitment expert please contact Michelle Roscoe