Temporary Customer Service Advisor

New
  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Temporary
  • Industry
    Call Centre & Customer Services
  • External Reference
    RC/KS/OACSA
  • Salary
    £10.60/Hour

Office Angels have an exciting opportunity for a customer service advisor to join our client in West Edinburgh. This is a temporary role which is starting in roughly 3-4 weeks and is ongoing for 3-6 months. Monday - Friday, 37.5 hours a week. The hourly rate is £10.60 an hour.


Interviews will be held this Saturday 13th July.


Job Description:


- You will be the first point of contact for our customers and financial advisors via Inbound Telephony, Email and Web Chat.


- This role requires you to have knowledge of or a willingness to learn about Platform Investments including Pensions and ISAs, Platform Technology and distribution channels.


Skills and Experience:


- A strong background in customer service


- Previous experience of working in customer services, a helpdesk environment or the finance industry


- Strong responsibility and ownership to ensure our customer requests are met in full


- Excellent verbal and written communication skills and ability to influence stakeholders


- The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience


- Good teamwork and recognising opportunities to build key relationships within the organisation


- A flexible approach


- Attention to detail


- Resilience in challenging situations


Benefits:


- Free Parking


- Train and Tram stop within a 5 minutes walk


- Bus stop within a 2 minute walk


- These are temporary to permanent roles. This means that initially you will be on a temporary contract through Office Angels, but there is potential for the role to go permanent.


- This is a huge company and there is a lot of opportunity to progress.


Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback.


If you are interested in this role and wish to be considered please click apply!


This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.


Benefits of temping:


Working as a temp is an ideal way of exploring different job roles and industries.


It's also perfect for ensuring you have the right work/life balance.


Here are just some of the heavenly benefits you can expect when you temp through Office Angels:


- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after


- We work with highly sought after employers in your local area and cover a huge range of roles from Reception, Customer Service and Administration, to Accounts, HR and Marketing.


- We can search for permanent work whilst you're in assignments and offer expert interview support and advice


- Weekly pay


- 28 days paid annual leave (Based on a weekly accrual)


- Statutory Sick Pay in the unfortunate event you find yourself under the weather


We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.


**If you are currently registered with Office Angels and interested in this role please contact your consultant by email**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy


To speak to a recruitment expert please contact Edinburgh Office