Regional Customer Support Advisor

  • Location
    Swindon, Wiltshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary

As Customer Service Advisor, your role will primarily be on the telephone receiving incoming calls for reactive service call outs and planned work queries. You will also be responsible for resolving e-mail queries.

Other duties to include, but are not limited to:

  • Customer Sales Order processing and data entry

  • Liaising with Field Service Engineer and Customers regarding expectation management

  • Assist in the processing of Call management system

  • Supporting the Field Service Engineer planning process

  • Provide admin support for the Regional Team and CRM system as required.

You must have:

  • Excellent and accurate data entry skills

  • Excellent customer service skills and expertise

  • Articulate, numerate, and possess excellent communication skills at all levels

  • Able to demonstrate quality computer (MS Office) and keyboard skills

  • Pragmatic approach to ensuring work is completed right first time and to schedule

  • Ability to work on own initiative

  • Have a methodical approach to work, with good attention to detail

  • Work well within a team environment while able to take ownership for tasks

  • Have the ability to take on and work to follow set operational procedures

  • Flexible in approach and willing to work overtime as required.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Swindon Team