Customer Support Advisor

  • Location
    Swindon, Wiltshire
  • Category
    Call Centre & Customer Service - Customer Service Executive
  • Contract Type
  • Industry
  • External Reference
  • Salary

Receive customer telephone calls and email requests for reactive service calls and planned work and to accurately record details onto the company system
Customer Sales Order processing and data entry
Liaising with Field Service Engineer and Customers regarding expectation management
Assist in the processing of Call management system
Supporting the Field Service Engineer planning process
Provide admin support for the Regional Team and CRM system as required
Such other duties as may from time to time be necessary, compatible with the nature of the position

Excellent and accurate data entry skills
Excellent customer service skills and expertise
Articulate, numerate, and possess excellent communication skills at all levels.
Able to demonstrate quality computer (MS Office) and keyboard skills.
Pragmatic approach to ensuring work is completed right first time and to schedule
Ability to work on own initiative in a quality manner and within expectations of the business.
Have a methodical approach to their work, with good attention to detail.
Work well within a team environment while able to take ownership for tasks
Have the ability to take on and work to follow set operational procedures.
Flexible in approach and willing to work overtime as required.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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