Customer Support Account Executive - Immediate Start

  • Location
    London, Greater London
  • Category
    Call Centre & Customer Service - Customer Service Executive
  • Contract Type
    Temporary
  • Industry
    Call Centre & Customer Services
  • External Reference
    JM33678
  • Salary
    £10.00/Hour

Role: Customer Support Account Executive


Company Type: Global Food Provider


Duration: 8 weeks (possibility of being extended and/or going permanent)


Hours of work: 8:00am - 17:00pm / 9:00am - 18:00pm / 10:00am - 19:00pm etc. 5 days per week. Ideal hours would be Wed - Sun (including weekends and evenings)


Start Date: ASAP


Location: Cannon Street


Pay Rate: £10.00ph


Culture: Cool, Vibrant, professional, sociable team, fun place to work


Description


Customer Service is the cornerstone of the company. Although our business is 100% automated, things do break and for our Customers this means that them receiving great quality food can be impacted - not good!


We need to ensure that if we let Customers down they are dealt with in a proactive manner and ensure we look to fix the problem from re-occurring for other Customers.


This is where you come in! We're looking for an awesome individual who isn't afraid to roll their sleeves up and who isn't afraid of some hard work to join our Resolution team in the role of Customer Account Executive.


You will be responsible for handling escalation received from our front line customer support teams. Our aim is to deliver first class customer service to resolve issues via email (and telephone when required), as diligently as possible. You will demonstrate an unwavering commitment to service excellence, always improving the customer experience by removing sources of dissatisfaction and ensuring customers leave your conversation satisfied and loyal to the company brand and service.


Your role will include:



  • Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between the company and customers

  • Answer customer enquiries in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every enquiry

  • Actively and diligently monitor and provide customer feedback to relevant departments to help continually improve the company customer experience


Requirements



  • Experience working in Customer Service

  • Genuine passion for providing the highest level of customer service

  • The ideal candidate is friendly, has a strong attention to detail

  • Ability to use multiple systems and multitask in a fast paced environment

  • Able to effectively communicate to a wide range of people via telephone or email

  • Ability to quickly assess a situation and problem solve to point of resolution


Hours



  • Must be able to work evenings and weekends

  • Work a minimum of 40 hours per week


Benefits



  • Discounted gym membership

  • Friday Lunch like no other!

  • Holiday Package

  • Have a real impact on the company's growth and evolution

  • Work with people who love what they do every day


NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels Partnership Accounts branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jasmine Mather