Customer Services Agent

  • Location
    Northampton, Northamptonshire
  • Category
    Call Centre & Customer Service - 1st line support
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary
    9 £ - 10 £ / Hour

Customer Service Advisor Mon - Fri 8.30am - 5.30pm £9 - £9.50 p/h Free Parking excellent on site facilities

Are you available immediately and are seeking the next step in your career? Would you like to work for a leading energy broker that can offer ongoing training and development along with a competitive range of benefits. If you are self-motivated and thrive on delivering excellent customer service I have the perfect role for you!

My client is recognised locally as a leading employer of local people. They are market leaders in their industry which shows in their excellent staff retention.

Be the first point of contact to customers providing information and guidance to complete and secure contracts

  • Deliver efficient phone service, support and query responses in line with SLA's

  • Provide manager support by logging and managing queries through to resolution

  • Develop strong relationships with colleagues, brokers, partners and suppliers to effectively resolve queries and support the delivery of excellence

  • Efficient complaint handling to ensure all compliance SLA's are met and adhered to

  • Maintain supplier and process knowledge and stay abreast of current issues

In exchange for your loyalty to Office Angels we can offer you an exclusive and competitive benefits package. These include excellent pay rates, £100 referral voucher *T&C's apply, workplace pension, discounts at various retailers and days out across the UK and eye care vouchers. You will also be given access to a free, confidential, and independent Employee Assistance Programme run by Legal and General. The 24/7 telephone service puts you in touch with counsellors to help with grief, stress, or legal issues. There's also plenty of online advice, fact sheets, links and self-guided programmes.

Please call Lauren Carvell or Gabriella Saunders to find out more on 01604 628280.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lauren Carvell