Customer Service

  • Location
    Oxford, Oxfordshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary

Office Angels are currently recruiting for a Customer Service - Inbound Call Handler for our client based in the Oxford area.

The role will involve being the first point of contact for customers, dealing with questions or enquiries regarding their accounts and occasionally rectifying any complaints they may have or passing them onto the relevant person / department.

Your duties include:

  • answering phone calls in a prompt, professional manner

  • dealing with general inquiries and queries

  • data entry of confidential information

  • assist other team members when necessary

  • customer liaison to update on account progress

  • record customer information, logging calls working with a range of systems - ensuring all information is present and correct to assist others in the department

As the successful candidate you will offer:

  • an excellent telephone manner

  • working knowledge of MS Excel

  • be comfortable in taking a high level of calls on a daily basis

  • good data input ability with to focus on accuracy

  • a team focused approach

This is a great opportunity to join a fantastic team based in Oxford, working Monday to Friday 8.00am - 5.00pm, with the opportunity to work overtime.

Due to the location, this role would suit a driver however this is not essential if you are local to the Oxford area.

By working as a Temp for Office Angels you will benefit from -

  • A dedicated Candidate Consultant to ensure your assignment runs smoothly

  • A wider team of recruitment specialists to help you with your job search

  • Weekly pay

  • 28 days holiday a year (pro-rated)

  • Entry into additional incentives including our Angel of the Month Award

  • Access to competitions

**As this position is to start immediately please only apply if you are available immediately**

Office Angels Oxford cover a large area within Oxfordshire which includes Oxford City Centre, Summertown, Botley, Cowley, Headington, Abingdon, Milton Park, Kidlington, Witney, Carterton, Chalgrove & Thame - with this comes a large client base meaning we are always on the look out for Administrators, Receptionists, Secretaries & Customer Service Representatives to join our books ready to go out to work straight away.

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 3 days please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Temps Desk