Customer Service Manager

  • Location
    Stockport, Greater Manchester
  • Category
    Call Centre & Customer Service - Contact Centre Manager
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    JN-072019-79774
  • Salary
    30000 £ - 35000 £ / Year

CUSTOMER SERVICE MANAGER, STOCKPORT


PERMANENT ROLE


UP TO £35,000 PER ANNUM + PARKING + STAFF DISCOUNT SCHEME




My client - a thriving national business with family roots - is looking for a Customer Service Manager to oversee a team of staff. The role will be varied and fast-paced but highly rewarding, as you will be able to deal with extremely high-profile clients and see your efforts come to fruition.


Responsibilities will include:



  • Management of a medium-sized team of customer service staff who are taking a volume of daily calls alongside balancing order inputting tasks

  • Developing processes to ensure that the highest level of service is provided at all times, as well as calls being answered in a timely manner

  • Dealing with administrative queries such as the management of faulty stock, shipping errors, complaints etc - delegating where necessary, but taking ownership when needed

  • Holding regular meetings with team members to ensure that they are happy, empowered and have the skills needed to do their jobs well.

  • Identifying training needs and working with individuals to address this

  • Managing the customer feedback process - ensuring that team members encourage customers to complete, and picking up and good/back feedback to action as applicable

  • Working with other key senior staff to organise product training sessions and meetings

  • Playing an active role in the general day to day activities of the team


We are looking for someone with the following:



  • Demonstrable experience in managing and developing a team, ideally within a product manufacture/distribution related company

  • Entrepreneurial spirit and the ability to suggest positive to solutions to problems

  • Knowledge of shipping processes and lead times

  • Able to demonstrate an enthusiasm and willingness to go above and beyond to ensure client satisfaction




Hours: 9:00 - 17:30, Monday to Friday. 1 in 6 Saturday shifts required.


Salary: Up to £35,000 per annum depending on skills




If you are interested and meet the above criteria please send your CV ASAP to stockport@office-angels.com or for any questions, call the branch on 0161 475 5550. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion. Office Angels is an equal opportunity employer.


By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all interviews. This service is offered right through to the day you start your new role and beyond.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Laura Hughes