Customer Service Italian speaking

  • Location
    Northampton, Northamptonshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary
    18000 £ - 20000 £ / Year

Customer Service - Italian Speaking £18,000 to £20,000

We are recruiting for a Italian Speaking Customer Service Advisor to join an award winning international brand where your career can really take off.

A fantastic new opportunity has become available, due to growth, for a Customer Service Advisor to join the fast paced, vibrant team. This isn't just a job, this is the start of a very exciting career!

You will be a point of contact between the sales, e-commerce, marketing, warehouse and finance teams solving queries and liaising to ensure a smooth customer journey at all times.

Your role will include:

  • Processing B2B and B2C orders from a range of UK and International customers through to invoicing stage

  • Point of contact between Sales, E-Commerce, Marketing, Warehouse and Finance teams solving queries to ensure customer satisfaction

  • Update pricelists and commercial invoice templates to ensure they have the available products

  • Prepare all documentation such as commercial invoices, packing lists and anything else required per customer order to ensure packing and successful shipment

  • Be able to provide knowledge and advice about products to customers

  • Manage customer service enquires including returns through to resolution, through social media, email and on the phone

  • Ensure weekend customer service is covered once a month (2 hours Saturday 2 hours Sunday, this can be done from a laptop at home)

The experience and skills required for this role:

  • Proactive and able to prioritise workload

  • Successful within a fast paced environment

  • Previous Sales Order Processing experience is desirable

  • Exceptional organisation and communication skills

  • Team player and able to help within other department if needed

  • Ability to multi task

  • Proficient in MS Office systems

Reasons to work here:

  • The company is going from strength to strength having seen rapid over the last 3 years, now is your chance to join and grow with a prestigious organisation

  • 60 awards won spanning 50 countries

  • Family culture has remained at the heart of the company; fun, down-to-earth, hard working and passionate team who genuinely love their brand

  • Free parking

  • 20 days holiday + bank holidays + an extra day for every year worked at the company

  • Book club

  • End of month lunch

  • Hours: 8:30 - 17:00 30 minutes lunch

Please call Amy Shaw or Georgina Chapman to find out more on 01604 628280.

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To speak to a recruitment expert please contact Amy Shaw