Customer Service Consultant

  • Location
    Manchester, Greater Manchester
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    JN-092019-94308
  • Salary
    £23,000.00/Year

Customer Service Consultant


Manchester


£23,000 + bonus



Do you have excellent relationship building skills? Would you like to work for a growing company? Would you like to work for a leader in the IT industry with excellent prospects and future opportunities?



We are looking for an experienced Customer Service Advisor who can manage existing accounts as well as deal with all incoming queries across all departments.



Duties will include:



Dealing with email, phone and online queries


Pass on relevant queries to 2nd and 3rd line support


Manage up to 50 existing customers


Proactively contact customers


Build up an understanding of products and services


Work closely with other members of the team


Keep systems up to date




Technical experience is not essential but you will be speaking to clients and advising them on IT solutions so an ability to pick up terminology quickly is essential in order to establish credibility with clients. An interest in the IT sector would be an advantage.


Excellent customer service skills and a proven ability to manage and grow accounts is essential.



Salary: £23,000 + bonus



If you are interested and meet the above criteria please send your CV ASAP to lizzie.kelly@office-angels.com or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Elizabeth Kelly