Customer Service Assistant

  • Location
    Reading, Berkshire
  • Category
    Call Centre & Customer Service - Customer Service Executive
  • Contract Type
    Permanent
  • Industry
    Administration
  • External Reference
    011019DB
  • Salary
    24000 £ - 26000 £ / Year

Role: Customer Service Assistant


Industry: Pharmaceuticals


Location: Reading


Salary: £24k- £26k a year depending on experience


Office Angels Reading are teaming up with a client who is looking to recruit a Customer Service Assistant into their team as soon as possible. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this sector.


The day to day duties in your new job will be…



  • Handling Customer Service enquiries from various sources

  • Perform general administration duties

  • Coordinate Meetings and Sponsorship requests for six key Account Managers to include recording these in CRM system and liaising with UK Sales Director on approval/decline of requests

  • Conduct an end of month audit of the meetings & sponsorships to ensure all paperwork has been submitted, costs have been associated, and delegates attached by relevant KAM

  • Record Marketing activity in CRM system

  • Assist with stock forecasting and purchasing for the UK and Ireland

  • Act as the first point of contact with our partner distributors in the UK and Ireland

  • Act as the first point of contact with our internal colleagues in Planning and Logistics in Spain and Denmark

  • Book both domestic and international travel for colleagues

  • Other administrative tasks will be undertaken when required to ensure the smooth running of the UK office, including support to other functions at times of high workload



We'd love to speak to candidates with...



  • Good IT skills

  • Excellent communication skills across all levels

  • Must be highly organised and have a keen attention to detail

  • Administrative skills

  • Customer Services experience required

  • Be able to work autonomously as well as within a team

  • Knowledge of MS Office Suite

  • Excellent oral and written skills

  • Excellent time management skills



Benefits:



  • 25 days holiday plus bank holidays

  • Free parking

  • Healthy lifetime scheme



Next Steps...


Apply today with your up to date CV as well as emailing it directly to our Reading Inbox which can be found on our website www.office-angels.com or alternatively for a quick response call 0118 950 8001 and speak to Danielle to discuss this role in further details.


Our client is able to interview ASAP for a quick turnaround - so don't miss out!




Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Danielle Barnes