Customer Service Assistant

  • Location
    Reading, Berkshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary

A unique opportunity has arisen within our prestigious client based in Reading. This is a global pharma company who offer excellent benefits and career progression for the right person, which include :-

£24,000 annual salary + 8% Bonus

25 + 8 Public holidays

Free on-site parking

Healthy lifetime scheme

+ many more

Position summary:

The main purpose of this position is to support our customers through their customer journey with ALK.

General responsibilities:

  • Handle Customer Services enquiries from various sources.

  • Perform Customer Services administration work.

  • Coordinate Meetings and Sponsorship requests for six Key Account Managers to include recording these in CRM system and liaising with UK Sales Director on approval/decline of requests.

  • Conduct an end of month audit of the meetings & sponsorships to ensure all paperwork has been submitted, costs have been associated, and delegates attached by relevant KAM.

  • Assist with the upkeep of CRM system.

  • Assist CRM System Administrator with data clean of customers recorded in CRM system.

  • Record Marketing activity in CRM system.

  • Assist with stock forecasting and purchasing for the UK and Ireland.

  • Act as the first point of contact with our partner distributors in the UK and Ireland.

  • Act as the first point of contact with our internal colleagues in Planning and Logistics in Spain and Denmark.

  • Book both domestic and international travel for colleagues.

  • Other administrative tasks will be undertaken when required to ensure the smooth running of the UK office, including support to other functions at times of high workload.

Skills and qualifications:

  • Excellent communication skills across all levels.

  • Must be highly organised and have a keen attention to detail.

  • Administrative skills.

  • Customer Services experience required.

  • Be able to work autonomously as well as within a team.

  • Knowledge of MS Office Suite.

  • Excellent oral and written skills.

  • Excellent time management skills.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Danielle Barnes