Customer service assistant (6 month FTC)

  • Location
    Bradford, West Yorkshire
  • Category
    Call Centre & Customer Service - Helpdesk
  • Contract Type
    Contractor
  • Industry
    Call Centre & Customer Services
  • External Reference
    JN-092019-90304
  • Salary
    17000 £ - 17500 £ / Year

Job: Customer Service Assistant (6-month FTC)


Hours: 8.30am - 5.30pm Monday to Friday, you will be required to work every third weekend and you will receive two days off during the week in lieu


Location: Bradford


Salary: £17,500


Contract: 6 Month contract


Start date: Immediate



Are you a motivated and hardworking individual with customer service and administration experience? Do you have strong communication skills and the ability to work in a fast-paced environment? If so, we have an excellent opportunity to join a busy and established company in the Bradford area on a maternity contract.



Duties



  • Answering high volume inbound calls and providing advice, technical support

  • Log all calls on the system

  • Manage the engineer's diary and book jobs on the system

  • Raise PO's for maintenance and parts

  • Creating sales orders on the system

  • Managing the incoming mail and dealing with enquiries and job requests

  • Sending emails to engineers to ensure their schedule is clear for the next day

  • Ensuring stock and parts are distributed to jobs in a timely and cost-effective manner

  • Booking hotels for the engineers

  • Placing outbound calls to check progress of queries

  • Liaise with regional managers and engineers on a daily basis



Skills required



  • Confident communicator with excellent customer service skills

  • Strong PC skills and a keen eye for detail

  • Working knowledge of Excel/ Word and Outlook



This role would suit applicants from Bradford, Low Moor, Wyke, Cleckheaton, Halifax, Brighouse, Morley, Huddersfield and surrounding areas.



If you would like to apply for this role please submit your details online for consideration. You will be contacted within 48 hours if your details have been shortlisted for this role.



Office Angels is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Zoe Cole