Customer Service Agent - Spanish Speaking

New
  • Location
    London, Greater London
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    JD/CASS/1010
  • Salary
    £21,000.00/Year

** Exciting opportunity for an experienced Customer Service Agent to join the Social Media team within a leading online hospitality company **


MUST BE ABLE TO READ AND WRITE FLUENTLY IN ENGLISH AND SPANISH


JOB ROLE: Customer Service Agent - Spanish Speaking


JOB TYPE: Permanent


COMPANY: Online hospitality


HOURS: 8am- 11.30pm - this is Monday to Sunday - you'll be rota'd accordingly to cover these shifts with your Team Leader colleagues



SALARY: £21,000


LOCATION: City, London


CULTURE: Fast-paced, sociable


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:



  • Answer customer support phone

  • Monitoring social media platforms

  • Formulating social media responses to resolved customer complaints and queries

  • Investigating issues

  • Responding to complaints via customer support

  • Ensure all complaints are resolved efficiently & effectively

  • Being positive and providing high customer service standards and targets


SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Fluent English and Spanish reading and writing

  • Previous customer service experience is essential

  • Good team player

  • Able to work with diligence at fast pace

  • Strong communication skills

  • Maintaining excellent attendance and timekeeping standards

  • Social media savvy

  • Strong written and verbal communication skills


Advertised by Office Angels Oxford Street Branch. I you would like to apply for this role then please EMAIL your CV to jodie.lea@office-angels.com quoting reference: JD/CASS/1010


Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.



For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jodie Drayan