Customer Service Advisor

  • Location
    Milton Keynes, Buckinghamshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary
    10.5 £ - 11.25 £ / Hour

An exciting opportunity has emerged to join a passionate Contact Centre as an Customer Service Advisor, working for a brand that is passionate about developing there people. This role will see you working with outstanding products and delivering a world-class service….. Are you ready to wow the customers!

This role will see you being the first point of contact with customers in a busy and supportive contact centre. You will need to correctly identify their needs and action any requests accordingly. You will play a key role in delivering exceptional service to all customers first time, every time,

We have two other shifts patterns :- 14.00 - 11pm and 19.00 until 4am

  • Ensuring that all calls are answered within agreed timescales and handled professionally

  • Provide accurate information and guidance to customers regarding the products and services

  • Discuss other products available to customers

  • Accurately record and update customer information ensuring a high level of service is maintained throughout.

  • To provide exceptional service at all times.

  • Skills and Experience

To be successful in this role you will able demonstrate you have the following skills set :-

  • Confident and engaging phone manner -

  • Excellent verbal and written English communication skills

  • Putting the customer's experience at the heart of everything you do

  • Highly organised and able to balance a challenging workload

  • Strong listening skills

  • Excellent attention to detail and accuracy

  • Clear pronunciation, as you will be liaising with customers based on a global remit

We require hard working, talented and service-orientated people who can communicate to customers from around the world. You will be given exceptional training and development opportunities which will not only give you the skills you need to do your job well, but the ability to provide exceptional levels of service.

This fantastic opportunity which has an hourly rate of £10.80 - £11.25 per hour. - attractive benefits package to include free parking on site

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Paul Masterson