Customer Service Advisor

  • Location
    Newbury, Berkshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Contractor
  • Industry
    Call Centre & Customer Services
  • External Reference
    HSDJRI4
  • Salary
    £18,500.00/Year

We are currently working with a fun, friendly, and exciting logistics company looking for a Customer Care Administrator to join the team in Newbury.


Applicants should be self-driven, results orientated, flexible, good communicator, able to work on own initiative, clear focus on producing high quality work. Reliable and committed to role, able to take instruction and to work well as a team or on own initiative. Well presented at all times. Able to communicate at all levels. Good communication, organisational and administrative skills. Able to work extended hours during peak periods as required. Must be adept in use of computer systems.


JOB TITLE: Customer Service Advisor


JOB TYPE: 3 Month FTC with the potential to go permanent


COMPANY TYPE: Logistics Company


HOURS: Shifts of 8am - 4.30pm; 9am - 5.30pm or 10.30am - 7pm (Monday - Friday) There is also a requirement to work on Saturdays once in every 4 or 5 weeks.


SALARY: £18,500 per annum plus amazing benefits and opportunity to progress!


LOCATION: Newbury


CULTURE: Professional, friendly, corporate yet friendly atmosphere with a buzzy vibe -


BENEFITS: Pension Scheme, Holiday pay (25 days), flexible working hours, team incentives, fun and friendly environment, etc.!


WOW FACTOR: Incredibly interesting and upbeat environment; varied and busy role with a great team!


KEY RESPONSIBILITIES:


Role



  • Call Handling within timeframes set out within the KPI's;

  • Action of emails in a prompt manner in timeframes set out within the KPI's;

  • Booking of collections; tracking of collections; within the timeframes set out in the KPI's;

  • Raising tickets in the agreed timeframes set out in the KPI's;

  • Resolving tickets in the agreed timeframes set out in the KPI's;

  • Tracking of consignments;

  • Pass all customer escalations to the Customer Services Manager in a prompt manner;

  • Ensures that the company satisfies both its internal and external customer needs;

  • Pass all customer complaints to the Customer Services Manager in a prompt manner;

  • Communicating courteously with internal and external customers by telephone and email;

  • Keeping up to date with any organisational changes in products or services;

  • All other reasonable requirements as specified by senior management


Key skills:



  • Self- Motivated, ambition to succeed, motivational

  • Experience within a customer service/call centre environment

  • Ability to communicate and influence suppliers to deliver a premium service

  • Experience in the parcel industry

  • Strong ability to impact and influence

  • Excellent interpersonal understanding

  • Excellent communication skills

  • Listens to and values the opinions of others

  • High level of integrity, trust and respect

  • Ability to make decisions

  • Good problem solving skills

  • Approachable, adaptable and flexible

  • Challenges assumptions and encourages change

  • Positive 'can-do' approach

  • Must have strong Customer Service Skills

  • Good level of English & Maths

  • Good IT skills - Outlook, Word, Excel

  • Attention to detail


NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Partnership Accounts branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted. For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Harriet Silvester