Customer Service Advisor - Immediate start

  • Location
    Leicester, Leicestershire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference

We have an exciting opportunity for a Customer Service Advisor to work for a reputable company based in Leicester, this role is being offered on a temp to perm basis.

As the Customer Service Advisor the working hours are as follows; Monday to Friday 8am - 4.30pm, you will be required to work 1 week a month of lates which can be up until 8pm. You will also be required to work 1 Saturday in every 4, the week you work a Saturday you will receive a day off in the week.

As the Customer Service Advisor your duties are as listed below;

  • Handling enquiries and complaints

  • Handle enquiries within company SLA's

  • Establish and maintain a good professional working relationship with our client

  • Ensure customers are updated and informed at all times in their preferred communication channel

  • To identify and escalate potential customer issues to the Customer Manager before problems arise

  • Handle enquiries/complaints effectively, according to our procedures and within target timescales

  • Maintain accurate data records

  • Support the wider team in the delivery of excellent customer service

  • Carry out any other duties appropriate for a position of this nature

To be successful as the Customer Service Advisor you must;

  • Experience in a busy customer service team

  • Enquiries/complaints handling

  • Performing in a busy and demanding office environment on complex work management databases

  • IT literacy, including Microsoft Office - essential

  • Be able to deliver exceptional customer service

  • To thrive under pressure and be able to multi-task

  • Excellent telephone manner

  • Excellent organisational skills

  • High level of accuracy

In return you will benefit from free parking, a supportive environment and a competitive pay rate.

The above advert will stay live until the candidates start the role then and will be deleted. However some of the job boards we use may automatically refresh adverts and do not have a delete function. Please cross reference with the Office Angels website to familiarise yourself with our up to date vacancies.

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 5 days, please note that your application has not been successful on this occasion. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lara Poole