Customer Service Advisor German Speaking

New
  • Location
    Northampton, Northamptonshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    JN-102019-96749
  • Salary
    18000 £ - 20000 £ / Year

Customer Service - German Speaking £18,000 to £20,000


We are recruiting for a German Speaking Customer Service Advisor to join an award winning international brand where your career can really take off.


A fantastic new opportunity has become available, due to growth, for a Customer Service Advisor to join the fast paced, vibrant team. This isn't just a job, this is the start of a very exciting career!



You will be a point of contact between the sales, e-commerce, marketing, warehouse and finance teams solving queries and liaising to ensure a smooth customer journey at all times.


Your role will include:



  • Processing B2B and B2C orders from a range of UK and International customers through to invoicing stage

  • Point of contact between Sales, E-Commerce, Marketing, Warehouse and Finance teams solving queries to ensure customer satisfaction

  • Update pricelists and commercial invoice templates to ensure they have the available products

  • Prepare all documentation such as commercial invoices, packing lists and anything else required per customer order to ensure packing and successful shipment

  • Be able to provide knowledge and advice about products to customers

  • Manage customer service enquires including returns through to resolution, through social media, email and on the phone

  • Ensure weekend customer service is covered once a month (2 hours Saturday 2 hours Sunday, this can be done from a laptop at home)


The experience and skills required for this role:



  • Proactive and able to prioritise workload

  • Successful within a fast paced environment

  • Previous Sales Order Processing experience is desirable

  • Exceptional organisation and communication skills

  • Team player and able to help within other department if needed

  • Ability to multi task

  • Proficient in MS Office systems


Reasons to work here:



  • The company is going from strength to strength having seen rapid over the last 3 years, now is your chance to join and grow with a prestigious organisation

  • 60 awards won spanning 50 countries

  • Family culture has remained at the heart of the company; fun, down-to-earth, hard working and passionate team who genuinely love their brand

  • Free parking

  • 20 days holiday + bank holidays + an extra day for every year worked at the company

  • Book club

  • End of month lunch

  • Hours: 8:30 - 17:00 30 minutes lunch



Please call Amy Shaw or Georgina Chapman to find out more on 01604 628280.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Amy Shaw