Customer Service Administrator

  • Location
    London, Greater London
  • Category
    Call Centre & Customer Service - Contact Centre
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    AA/CSA/FT
  • Salary
    24000 £ - 26000 £ / Year

Office Angels are looking for a bright, energetic and hard working person to join our client in their fun and buzzy open plan office based on Oxford Circus as a Customer Service Administrator.



This is a full time opportunity working Monday to Friday, paying 24 to 26k.



The overall purpose of the role is to support our Sales Team in their day-to-day activities; making sure customer and sales information is correctly entered and processed in the Customer Relationship System.


The role will also act as general administrative support for the Sales Team, e.g. ensuring that course fees are collected within tight deadlines specified, assisting our customers in ensuring that they have the correct information to allow them to succeed with their training etc.


Key Responsibilities include:



  • Assisting our Sales Team with Administration tasks

  • Ensuring our CRM system is updated with the relevant information

  • Answering general Customer Service enquiries via phone/email

  • Raising invoices/credit notes

  • Chasing payment details and payments within strict deadlines

  • Sending enrolment emails/follow-up calls to ensure information is received and understood

  • Liaising and working closely together with our Operations Team at our UK Training Centre


Who are we looking for?


Skills and background required:



  • Experience in an office-based customer support and administration

  • Buckets of initiative and a willingness to get involved in a wide variety of tasks

  • Excellent verbal and written English communications skills

  • Great interpersonal and client relationship skills

  • Time management, organisation and planning skills

  • Attention to detail in reporting and administration

  • Tenacious at working within deadlines

  • Process driven

  • Strong team player

  • Motivated and out-going individual

  • Self-starter with high energy and strong commitment

  • Must be moderately IT literate with experience using a CRM and Accounts system


Office Angels are an equal opportunities employer



Office Angels are an Employment Business



Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.



If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.



Office Angels Oxford Circus branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Nikki Toumba