Customer Care Manager

  • Location
    Birmingham, West Midlands
  • Category
    Call Centre & Customer Service - Complaint handler
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary
    28000 £ - 30000 £ / Year

Job title: Customer Care Manager

Location: Birmingham

Job type: Permanent

Hours: 08:30-17:00

Salary: £28,000 - £30,000

Benefits: 25 days holiday, excellent working location

We are currently recruiting for a Senior Customer Care Manager for our rapidly growing client based in Birmingham City Centre. Supporting the Head of Customer Services, you will provide first class customer service to clients throughout their customer journey. This is an excellent opportunity to join a growing business and become an integral part of the team with plenty of opportunity for progression.

Duties and Tasks:

  • Handling and resolution management of complaints, problem solving to ensure the customer has a positive experience

  • Take ownership of difficult client situations through to conclusion

  • Liaise with clients, ensuring they are always fully updated

  • Maintenance of customer data and records

  • Ensuring all relevant customer information is received in allocated time frame

  • Building relationships with clients, and inhouse departments

  • Manage and maintain weekly and monthly reports

  • Support the development of CRM system

  • Training and supporting other members of the team

The successful Candidate will posses the following skills:

  • Experience of providing first class customer service and complaint handling

  • Ability to work with confidential data

  • Excellent communicator

  • Excellent attention to detail

  • Ability to work in a fast paced environment

  • Excellent IT Skills

Offering an immediate start this is an excellent for a to join a growing business. If this is the perfect role for you then please click to apply or email

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To speak to a recruitment expert please contact Sophie Pugh