Customer Care Coordinator

  • Location
    Leeds, West Yorkshire
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary
    18000 £ - 19500 £ / Year

Role: Customer Care Coordinator

Location: LS15

Hours: Monday to Friday, 08:30 - 17:00

Start Date: ASAP (Temp to Perm)

Salary: Up to £19.5K

Do you want love looking after customer ensuring their issues are heard and resolved? Do you like lending a friendly ear to help understand what the customer requires? Do you want a role within a friendly team where there's free parking on site?

Office Angels are proud to be partnering again with a renowned business to recruit a new addition to their Customer Care team. You'll be the first point of call for many customers so you need to have great Customer Service skills along with the patience and calming manner needed for when your customers need assistance. Your days will go quickly as they're a busy team so you will need to manage your own workload to ensure all SLA's are met.

If you want to be part of a supportive team where you can make a positive impact each customer you speak with, then please do get in touch today!

This role is to start immediately on a Temporary Basis with the transition to a Permanent position in January should you settle into the role well.

Brief Overview of Responsibilities:

  • Monitoring the Team Inbox to ensure all incoming queries are dealt with

  • Taking calls from customers to take details of their query and to develop an action plan with them

  • Update the system with information and outcomes of each query

  • Liaise with contractors to book in appointments whilst overseeing the process until completion

  • Keep customers updated at each stage across the process

  • Assist with the coordination of resources ensuring stock levels are meeting requirements

To be considered for this opportunity, you will have:

  • Previous experience with handling complaints

  • A clear and professional telephone manner

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3 days, please note that your application has not been successful on this occasion.

If you would like to speak to us about the opportunities we have York, Leeds, Wakefield or Harrogate, please do get in touch with Office Angels Leeds on 0113 2186550.

Office Angels is an Equal Opportunities Employer and wishes you all the best in your job search.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Mo McHugh