Customer Advisor / Insurance

  • Location
    West Malling, Kent
  • Category
    Call Centre & Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    CLAIMSCA
  • Salary
    18500 £ - 19000 £ / Year

Customer Advisor / Insurance


Kings Hill


£18,500 - £19,000 per annum + 22 days holiday + pension + private medical + fun company events and parties


40 hours a week - shifts are Monday to Friday between 8am and 8pm (ie 8-4/9-6/10-7 etc) and one Saturday per month 9am - 1pm which can be taken as overtime or in lieu)


Would you like to work in state of the art modern offices? Do you have relevant Customer Service skills gained over the phone in a call centre/busy office environment? Are you looking for a company that offers progression?


If so, read on...


As a Claims Advisor, you will be liaising with customers over the telephone and via email that have taken out an insurance policy and are making a claim on their policy. You will also liaise with as well third party providers, brokers and clients. The role is varied and no two days the same. You will receive full training on the role but must possess the high quality customer service skills required;


Role Responsibilities:



  • Investigating/following up from customer queries

  • Accurately recording claims data and progress

  • Communicating decisions to customers

  • Handling broker and client queries

  • Answering customer queries via email, telephone or webchat

  • To comply with legislative requirements such as data protection and medical confidentiality

  • To assist in project work or undertake projects for the claims team


About you:



  • You must have good communication skills, both written and verbal

  • Be focussed on providing great Customer Service

  • Be comfortable using MS Office including Outlook

  • Be a team player

  • Have good attention to detail and be organised


If you pride yourself on good customer service, and have a high level of attention to detail, apply today or call the office on 01892 614242.


Apply today with your CV for consideration for this role and a start of a new career.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Deborah Foster