Call Centre Agents

  • Location
    Redhill, Surrey
  • Category
    Call Centre & Customer Service - Contact Centre
  • Contract Type
    Permanent
  • Industry
    Call Centre & Customer Services
  • External Reference
    GHAA
  • Salary
    £17,500.00/Year

Customer Service Executive
Redhill
£17,500


Do you want to work in a fun hardworking environment?


Do you have a keen interest in customer service?


Office Angels Gatwick are recruiting for a Customer Service Executive on behalf of a valued client based in Redhill. This role would suit you if you are a confident communicator with an excellent telephone manner and looking for the opportunity to develop your office base skills.


Your customer focus and drive will allow you to use your initiative and treat your customers as individuals providing them with a truly consultative approach.



  • You will be the first point of contact on the telephone speaking with customers

  • Manage customers enquires

  • Carry out all calls in accordance with regulation, procedure and policy

  • Ability to handle complex customer queries

  • To achieve high levels of customer service at all stages of the process to encourage repeat business

  • Accurately updating / noting customer records

  • Resolving / logging daily enquiries

  • Handling internal / external emails


Experience:

*Excellent communication skills both written and oral
*Exceptional customer call handling skills
*Strong team player with the ability to work as an individual
*Ability to deal with difficult customer conversations when they arise


Education and Qualifications:

*Educated to minimum GCSE level
*Previous inbound calling experience and Customer Service experience desirable


Working hours:


Week 1 - 8am to 2:30pm (30 min break)


Week 2 - 12:30pm to 7pm (30 min break) + Sat 9am to 2pm (no break)


Week 3 - 9am to 5pm (1 hour break)


Week 4 - 9am to 6pm (1-hour break)


Average weekly hours over a 4-week period equate to 35



If you are interested, please call Georgie Hill at Office Angels immediately - 01293 539000


Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.


Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Georgie Hill