Aftercare Advisor

  • Location
    Birmingham, West Midlands
  • Category
    Call Centre & Customer Service - Customer Service Executive
  • Contract Type
    Permanent
  • Industry
    Construction & Property
  • External Reference
    SPACC2709
  • Salary
    25000 £ - 28000 £ / Year

Job title: Aftercare Advisor


Location: Birmingham - Some travel required


Job type: Permanent


Hours: 08:30-17:30 Mon-Fri - some flexibility required


Salary: £25,000-£28,000


Benefits: 23 days holiday, excellent working location


We are currently recruiting for an Aftercare Advisor for our rapidly growing client based in Birmingham City Centre. Supporting the clients with the final part of the journey, you will provide a first class service, for an award winning team.


Duties and Tasks:



  • Act as the first point of contact for clients during final part of the customer journey

  • Management and co-ordination of any aftercare for clients

  • Manage client expectations

  • Attend offsite quality inspections and meetings

  • Manage and organise work schedules for contractors and third parties

  • Ensure clients are kept update to with processes, always providing excellent customer service

  • Manage CRM system, ensuring all data is up to date


The successful Candidate will posses the following skills:



  • Advantageous to have experience within the property industry

  • Experience of providing first class customer service

  • Excellent communicator

  • Excellent attention to detail

  • Ability to work in a fast paced environment

  • Excellent IT Skills


Offering an immediate start this is an excellent opportunity to join a growing business. If this is the perfect role for you then please click to apply or email Sophie.Pugh@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Sophie Pugh