Call Advisor

**FULL TIME CALL ADVISOR OPPORTUNITIES**


Want to go to work and make a difference? Want to support people at a time of need? Ready to take on a challenge and learn a wealth of new information & skills? We have a fantastic opportunity available. Please apply today!



Job Title: Call Advisors (Permanent)


Hours: 40 hour rota across weekdays, evenings and weekends


Salary: £19,500 - £21, 500 per annum dependant on shift allowance


Location: Plymouth


Start Date: ASAP



The Role: Working for a leading healthcare organisation you will be responsible for answering calls from members of the public who do not require the services of 999 but are in need of urgent healthcare advice. You will provide appropriate guidance and signpost to a medical professional where necessary. All successful candidates will be provided with a comprehensive 7 week full time, paid training programme. This is a challenging but incredibly rewarding position where you will make a positive impact on the lives of those in need on a daily basis!



Duties:



  • Answering 111 calls from members of the public

  • Giving suitable advice, following on screen guidance

  • Signposting to a clinician and seeking clinical advice where necessary

  • Listening and providing support to callers who may be distressed

  • Recording data accurately on the system



What we are looking for:



  • Great communication skills

  • Strong computer skills

  • Dedication

  • Willingness and eagerness to learn

  • Ability to seek guidance when necessary

  • Calm and confident in a crisis

  • Great telephone manner

  • Good people skills



If you are interested in this role and would like some further information please call Alex on 01392 426200 or email Alex.Pedrick@office-angels.com. We really look forward to hearing from you and also have a wealth of other opportunities available.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alex Pedrick