Bookings Co-ordinator / Customer Service Executive

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
  • Salary
  • OrganizationType

Bookings Co-ordinator / Customer Service Executive

£26,000 per annum basic + Monthly team bonus (average £500-600 per month) = circa £32,600 annual earnings!

Central Tunbridge Wells

Small motivated & upbeat team, full support and training provided.

Monday - Friday - 8.30-5pm

Benefits: 20 days holiday + Bank Holidays, Pension, Company social events, Generous monthly commission structure, plus an end of year bonus + Free Parking!

Do you have excellent customer service abilities and enjoy working as part of a busy team?

If you are looking for a busy inbound customer service role (not a call centre!) and enjoy being a team player, read on...

Our busy, niche client based in central Tunbridge Wells are looking for an additional motivated team player to join their team of 6 to work on inbound calls from companies and the general public and book products online and to accurately send out relevant information to them in a timely manner.

This is a busy, fast paced office environment managing a high volume of inbound calls and taking relevant information from customers, whilst providing excellent customer service. The team are fun, upbeat and no two days will be the same!

Daily tasks:

  • Speaking with new and existing customers. (Inbound calls only), who are calling in to book services

  • Handling customer service enquiries via telephone & email

  • Taking card payments over the phone

  • Handling customer cancellations and transfers

  • Contacting customers to change bookings and advise on alternatives available and updating name, addresses and location details onto the CRM

  • General administration / Updating inhouse database and general information.

Full training will be provided on the role and CRM system.

You will need to have excellent communication skills and proven customer service skills, be able to build relationships over the phone with customers, be proactive and motivated by working within a professional team. Basic experience with Microsoft Outlook, Word and Excel.

Apply today online for an immediate start, or send your CV to me directly in confidence.

This role is being managed by Debbie Foster, Office Angels, Tunbridge Wells.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Debbie Foster