Booking / Customer Service Executive - T Wells + Parking!

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
  • Salary
    £ 17500 - £ 28000 / Year
  • OrganizationType

Booking / Customer Service Executive

Central Tunbridge Wells

£20,000 - 22,000 per annum basic salary then after 3months team bonus of circa £1,000 per month (OTE £30,000 per annum).*

Small motivated & fun team, full training provided.

Monday - Friday office hours, 8.30-5pm

Benefits: 20 days holiday + Bank Holidays, Company pension, Company social events, generous monthly commission structure, plus an end of year bonus + Parking permit!!

Do you have excellent customer service abilities and enjoy working as part of a busy team? Can you deal with inbound calls and take payments over the phone?

Our busy, niche client based in central Tunbridge Wells are looking for an additional motivated team player to join their team of 6 to work on inbound calls from companies and the general public and to accurately send out relevant information to them in a timely manner. The team are fun, energetic and all enjoy working within a busy environment.

Daily tasks:

  • Speaking with new and existing customers. (Inbound calls only)

  • Handling customer service enquiries via telephone & email

  • Taking card payments over the phone

  • Handling customer cancellations and transfers

  • Contacting customers to change bookings and advise on alternatives available

Full training will be provided on the role and CRM system.

You will need to have excellent communication skills and proven customer service skills, be able to build relationships over the phone with customers, be proactive and motivated by a team bonus!!. Experience with Microsoft Outlook, Word and Excel.

*The basic salary will reduce to £17,500 after the first 3 months, once the team bonus starts. This is a 'bridging salary' until you are able to earn commission along with the rest of the team. Average monthly team bonus is £1,000 per month.

Apply today online for an immediate start, this role is being managed by Debbie Foster and Rhiannon Whybra.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Debbie Foster