Bilingual Customer Care Representative

Are you fluent in English and one other language? Are you able to converse confidently in with French, Spanish, German or Dutch? Have you acquired exemplary customer care skills that you would like to utilise in a focused customer service position? Then we have a great opportunity for you!


Bilingual Customer Care Representative


Bridgwater, Somerset


HOURS: Monday - Friday 8.30am - 5pm


BENEFITS: Competitive salary, 21 days holiday rising with length of service, 5% pension rising to 10% with length of service. Open plan, modern offices and friendly and welcoming team, Christmas and New Year company shut down.


THE ROLE: Based within the office in Bridgwater you will be responsible for providing support to and managing customers in Southern Europe. You will be working in the UK/Export customer care team, but liaising primarily with the customer care teams in France, Spain and Belgium.


Initially you will be home based with the view to working from the office in the near future therefore you must live local to Bridgwater. Once in the office you will be working in a team of 5 in an open plan space. This role is highly exciting as it is a brand new position where you can really delve in to deliver those exceptional customer care standards.


KEY DUTIES:


Order management



  • End to end order management, reviewing and processing orders adhering to customer requirements and agreements made.

  • Order fulfilment / confirmation.

  • Supporting a portfolio of customer as a Single Point of Contact.

  • Shipment and invoicing ensuring the customer receives their order on the agreed delivery / unloading date under the required and agreed conditions and bill accordingly.


Sales support & Customer Success Management



  • Providing sales support and collaborating with Sales and Account Managers for respective customers.

  • Co-preparing important customer meetings, sending all required sales documents (price lists, quotations/offers, order confirmations, invoice documents, etc.).

  • Providing support to customers using self-service tools.


After Sales



  • After sales support & certification - providing and ensuring all required documents and certificates are in place.

  • Customer claims & RMA's handling - taking note of customer claim details and return requests, initiating the resolution of these claims/cases internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc.


THE CANDIDATE:



  • Fluent in English and proficiency in either French, Spanish, German or Dutch to be able to provide support to company clients.

  • Customer care skills and an understanding of the order process life cycle in a commercial customer care or sales environment.

  • Strong communication skills with good verbal and written communication abilities to be able to build rapport with customers.

  • Organisation and administrative skills for accurate record making.

  • Good MS Office skills.

  • Prior knowledge of an ERP system will be highly beneficial.


HOW TO APPLY: If the sound of this role appeals to you and you would like to find out more please apply online, email taunton@office-angels.com or contact Georgie or Catherine on 01823 285440.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight