Administrator/Practice Support Worker

Office Angels have an exciting opportunity for a Medical Administrator/Secretary to join a GP surgery, based in Spennymoor, on a contractual basis for at least 1 year.


This role will give the successful candidate fantastic experience within a health care environment. You will be highly organised, with a flexible and adaptable approach to work, and be able to deal with sensitive matters in a professional and confidential manner. Strong communication and people skills are essential!


37.5 hours per week, flexibility with working hours is essential for this role, between the hours of 7.30am and 7.00pm (7.5 hours per day). Pay rate depending on experience.


This position is temporary for approx. 12 months, however the role could go permanent for the right candidate on or before that deadline.


The purpose if the role is to:



  • Undertake a variety of secretarial and administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.

  • project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way as required.



Duties and Responsibilities:


The duties and responsibilities to be undertaken by members of the practice administration team include;



  • Processing referral letters, forms, reports on a daily basis, including liaising with patients if needed, etc.

  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, faxing and scanning.

  • Processing and distributing incoming (and outgoing) mail.

  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

  • Scanning and coding daily clinical letters onto patient records as required.

  • Processing patient discharge summaries written and electronically as required.

  • Support practice team with administration queries/tasks.

  • Maintaining and monitoring the practice appointments system.

  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

  • Filing and retrieving paperwork.

  • Processing repeat/current prescriptions in accordance with practice guidelines as required.

  • Processing new patient registrations and temporary registrations.

  • Processing incoming patient records ready to be summarised as required.

  • Manage and view generic and personal mail account as required.

  • Provide secretarial cover.

  • To provide cover for members of the administration and reception team for breaks, during periods of sickness absence or annual leave.

  • Any other duties required to ensure the smooth running of the practice.


If you have the relevant skills and experience for this role, then please send your application today. Due to the high volume of applicants, if you have not been contacted within 5 working days of sending your application, please assume you have not been successful for this role.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lori Holtham