Administrator - Home Based

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

We are recruiting for an experienced Administrator working Monday - Friday office hours working from home working for a market leader with an excellent reputation for delivering a quality service reporting to a Manager remotely, as the Administrator you will deliver an outstanding service levels across all disciplines on site. You will receive full training in all functional areas to ensure that our processes conform in all respects with current statutes, local authority regulations and ICCM guidelines

As the Administrator your duties are listed below

  • Deal efficiently and effectively with all telephone calls into the office, in accordance with procedures and standards, ensuring that all messages are delivered appropriately.

  • Ensuring all paperwork is completed and updating the CRM system with service details and clients' details ensuring 100% accuracy at all times.

  • Ensure conformity with data protection and GDPR legislation relating to the handling of client information.

  • Undertake such tasks as directed in order to promote the business.

  • Work with the LCF Office Manager and colleagues to ensure the office is covered effectively.

  • Communicate with both Management and the team in a constructive and positive manner.

  • Be responsible for ensuring clients are received and greeted in the appropriate manner, adapting his/her approach according to the client's level of grief.

  • Maximise opportunities to develop the services offered to clients in conjunction with the LCF Office Manager.

  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work and ensure that the office complies with Health and Safety Policies and Procedures.

  • Maintain high standard of housekeeping and report all defects/damage to the LCF Office Manager

  • Research competitors' activities and report key developments to the LCF Office Manager.

  • Accept all payments and ensuring the appropriate procedures are followed including issuing a receipt on every occasion, ensuring that monies received are banked as soon as possible.

  • Ensure accurate records are kept to allow third party payments to be paid to partners.

  • Communicate with the accounts team to inform them of any change in payment method.

  • Display a professional, smart image and attitude at all times.

To be successful in this role as Administrator we are looking for the following

Moderate / high level Excel

Ability to effectively communicate, both verbal & written;
Displays empathy and diplomacy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Michelle Jackson