Administrator - Frontline Support

Office Angels is delighted once again, to be recruiting on behalf of The Pensions Regulator. TPR is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. They have an excellent office location in the heart of Brighton and have a diverse, lively and professional workforce.

They are committed to making TPR a great place to work and doing all they can to support their people to reach their full potential. Join their expanding team for the chance to be a part of the biggest change to pensions in a generation.

We are looking for a Frontline Support team member to support the Supervision, Enforcement and wider Frontline teams through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work.

You will:

  • Provide administration support and local continuous improvement work for Supervision and Enforcement as well as wider Frontline Teams.

  • Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system

  • Suggest process improvements to the line manager

  • Assist in creation of case documentation (e.g. from templates), maintain hard copy case documents as required, system updates for cases to ensure accurate information for MI purposes

  • Support the Supervision and Enforcement teams in escalation of cases (e.g. to moderation panels or case committee)

  • Provide general administrative support as required for the Supervision, Enforcement and wider Frontline teams

  • Flexible in approach and able to priorities work appropriately

  • Data Entry/records

  • Be crossed skilled against Frontline Support (transactions) work streams

Essential Criteria

  • Able to Prioritise and have a flexible approach

  • Excellent organisation skills

  • Knowledge of operating model, value chain and business rules

  • Thorough knowledge of Case and Project procedures

  • Customer-focused approach with the ability to communicate effectively with all levels of management

  • Stakeholder Management

Person Specification:

  • Proactive and flexible

  • Ability to prioritise and use initiative

  • Communication skills at all levels

  • Attention to detail and accuracy

  • Personable and a team player

  • Excellent customer service

Salary and benefits:

As well as a starting salary of £21,200, TPR offer:

Civil Service Pension arrangements, which are recognised as some of the best in the pensions world

  • discretionary bonus arrangements

  • access to performance related pay progression

  • 25 days annual leave provision

  • flexible working arrangements

  • development opportunities

  • enhanced parental leave arrangements

  • a free employee assistance programme

  • an excellent office location in Brighton, however initially this will be a home-working position until further notice

To be considered for this fantastic opportunity, apply with your CV today.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies -

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kathryn Barbas