Administrator

  • Location
    Chard, Somerset
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £21,000.00/Year
  • OrganizationType
    Office

JOB TITLE: Administrator


LOCATION: Chard, Somerset *Due to the location you must be a driver*


SALARY: up to £21,000 PA (DOE)


HOURS: Monday - Friday, 8:00am - 4.30pm or 8:30am - 5:00pm


BENEFITS: 25 days holiday + 8 bank holidays, Christmas shut down, complimentary beverages, generous contribution to eye care, free employee assist program, free on-site parking, modern and spacious offices.


THE ROLE: We have an exciting opportunity for a pro-active and passionate individual to join a friendly, hardworking and customer focused team who are going through a period of expansion. You will become part of an established and specialist company who produce high spec products, being responsible for liaising with Customers and Internal Stakeholders to process customer requirements and manage all queries in a timely manner ensuring process is followed by acting with integrity and adopting a professional manner and proactive approach to achieve results. The successful candidate will have a positive outlook with a flair for providing high levels of customer service as well as possessing a natural ability to hold conversations.


MAIN RESPONSIBILITIES:



  • Ensuring the customers journey is positive and productive for both the customers and the business

  • Liaising with customers, offering the best service to ensure that the customer survey targets are achieved

  • Processing all orders with 100% accuracy

  • Logging and resolving customer enquiries, complaints and compliments within prescribed timescales to maintain customer confidence by finding solutions and managing complaints to ensure the highest priority is placed on identifying and satisfying customer needs with department guidelines

  • Monitoring progress of delegated or escalated problem/complaints keeping the customer informed.

  • Processing returns and tracking through to completion

  • Thorough understanding of refund/returns policy and procedures

  • Recognising and highlighting recurring consumer and product issues to management

  • Engaging the customer in conversation about new projects, offer synergistic products and Explain options on alternative products.

  • Carrying out other activities in accordance with the company's outlook including usage of company software, maintaining accurate record of sales opportunities in accordance with company policy.


SKILLS:



  • Strong communication and interpersonal skills

  • Confident telephone manner with acute listening skills

  • High attention to detail

  • Prior experience using CRM systems would be with desirable however not essential

  • Good IT skills with knowledge of all Microsoft Office packages


This truly is an exciting opportunity for someone who enjoys a busy and varied role, working for a company that really value their staff who also listen to their employees thoughts and implement changes.


If you are interested in finding out more then please get in touch today by applying online or sending your CV directly to nicole.chipperfield@office-angels.com, alternatively you can call the team on 01823 285440 for more information.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight