Our client an Engineering organisation based in near Small Heath Birmingham are recruiting for an Administrator to join their existing team due to increased business levels.

You must be able to demonstrate strong administration and co-ordination skills along with having an excellent telephone manner as you will be the first point of contact for client orders, queries and keeping the customers updated with the progress of their orders.

Duties Include:

Administration/Customer Contact

  • Answering phone calls within 3 rings (including having more than one call at once)

  • First point of contact for all customers

  • Progressing customer orders, (by speaking to production to find out turnaround and adding notes on all jobs)

  • Taking customer collections and arranging with transport department

  • Liaising with drivers with details of collection and delivery requirements

  • Scanning customer purchase orders / job cards / Delivery notes and ensuring they are all filed appropriately

  • Using the system (Microsoft Nav) to ensure all scanned copies of documents are linked accordingly

  • Invoice queries including updating the summary spreadsheet

  • EOM - ensure all jobs that should have been logged off or note added with current status

  • General administration including maintaining filing systems and updating appropriate records when required

  • Producing various reports using our Customer Relations Management System when requested (Microsoft Navision). E.G Customer turnaround / daily collections.

  • Reception cover (in process of building reception area)

  • Providing administrative support for Contract review team (Initial Training and Holiday Cover)

  • Handover of duties when on annual leave

Skills Required:

  • Background in Administration

  • Organisation skills

  • Computer literate

  • Excellent communication skills

If you feel you have all of the above experience and skills, please apply or email your CV to

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To speak to a recruitment expert please contact Deborah Porter