Service Administrator

  • Location
    Aylesford, Kent
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • External Reference
  • Salary
    20000 £ - 25000 £ / Year

JOB TITLE: Service Administrator

HOURS: Monday - Friday 8:30am - 5pm

BENEFITS: 28 days annual leave, free on-site parking, uniform provided, work laptop

CULTURE: Fast-paced, friendly team of 6-8, with regular staff social events, in brand new

working facilities

We're teaming up with the Service Manager to recruit for a Service Administrator due to company expansion to support the smooth running of service, and emergency works.

The day to day duties in your new job would be (but would not be limited to):

  • To be the main point of contact for several key customer accounts

  • Maintain and build relationships with existing clients

  • Schedule engineers to emergency call-outs around the whole of the UK

  • Making the first contact to clients with any outstanding credits on their accounts

  • Work to strict SLA agreement and to update a client portal regularly

  • Answering all general enquiries in accordance with processes and procedures

  • Source answers and think logically to find solutions

  • Attend client conference service calls

  • Ordering of engineer's materials

We'd love to speak to candidates who are:

  • Able to work to their own initiative

  • Strong organisational skills with the ability to prioritise tasks

  • Experience within a similar role

  • A confident and professional telephone manner

Next step's...

Apply today or ring Laura on 01634 838430 for further information. Interviews are available immediately.

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To speak to a recruitment expert please contact Laura Bull