Sales Order Processor

  • Location
    Twickenham, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • External Reference
  • Salary
    20000 £ - 21000 £ / Year

Duties would include but are not limited to:

  • Talking to customers and taking orders over the phone

  • Processing orders received by phone, email, fax or via ASM

  • Producing proforma invoices when pre-payment is required

  • Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction

  • Entering daily delivery schedules onto carrier's website

  • Obtaining estimated delivery times from carrier on request

  • Liaising with carrier to resolve delivery difficulties and disputes

  • Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders

  • Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary

  • General administration, including filing, archiving and maintenance of office systems

  • Allocation of new stock received to back orders and notification of customers

  • Setting special prices against customer records on computer system

  • Checking orders processed by colleagues

Main Objectives for the role:

  • To accurately process customer orders on to the central computer system

  • Print order details for Warehouse to pack and dispatch

  • Provide prompt and accurate service to customers to ensure optimum customer satisfaction

  • To provide on-going support to ASM's, as required

  • To gain a good working knowledge of product ranges to enable efficiency in role

  • Accuracy of orders processed and attention to detail

  • Ability to follow through tasks from start to conclusion

  • Feedback from ASMS and customers and level of complaints

  • Positive attitude and willingness to offer support

What This Role Can Offer:

Salary- £20000
Working Hours - Monday - Friday 8.30am - 5pm

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Jenny Dines