Collections Advisor

  • Location
    Northampton, Northamptonshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Contractor
  • External Reference
    JN-102019-100783
  • Salary
    9.2 £ - 9.3 £ / Hour

Collections Advisor, £9.30 an hour, £18,720 p/a


Immediate start


Mon - Fri- 9am - 5pm. Free parking + monthly incentives.



I am working on behalf of a well-established client of mine in Northampton who are looking for a Collections Advisor to join their team. This is a temporary to permanent position so being available immediately is essential.


As a Collections Agent you are responsible for;



  • Ensuring the business provides the best customer service experience possible throughout the process of securing all payments and collections from our customers

  • Negotiating repayment plans and offering alternative options where required.

  • Responding to customers via the telephone and email

  • Liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.

  • Contacting clients and legal teams to offer follow ups and updates so being able to communicate in a professional manner at all times

  • You will have a confident telephone manner and a natural ability to build and maintain rapport with customers

  • A customer service or collections background would be favourable.

  • You are professional, patient and can remain calm under pressure.

  • You are a great communicator with excellent attention to detail and the ability to empathise. You will take time to fully understand a customer's circumstances and negotiate effectively to ensure the best outcome for both the customer and the business.


Please apply online or send your CV directly to Lauren.carvell@office-angels.com



In exchange for your loyalty to Office Angels we can offer you an exclusive and competitive benefits package. These include excellent pay rates, £100 referral voucher *T&C's apply, workplace pension, discounts at various retailers and days out across the UK and eye care vouchers. You will also be given access to a free,confidential, and independent Employee Assistance Programme run by Legal and General. The 24/7 telephone service puts you in touch with counsellors to help withgrief, stress, or legal issues. There's also plenty of online advice, fact sheets, links and self-guided programmes.  


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lauren Carvell