Collections Advisor

  • Location
    Northampton, Northamptonshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • External Reference
  • Salary
    9.2 £ - 9.3 £ / Hour

Collections Advisor, £9.30 an hour, £18,720 p/a

Immediate start

Mon - Fri- 9am - 5pm. Free parking + monthly incentives.

I am working on behalf of a well-established client of mine in Northampton who are looking for a Collections Advisor to join their team. This is a temporary to permanent position so being available immediately is essential.

As a Collections Agent you are responsible for;

  • Ensuring the business provides the best customer service experience possible throughout the process of securing all payments and collections from our customers

  • Negotiating repayment plans and offering alternative options where required.

  • Responding to customers via the telephone and email

  • Liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.

  • Contacting clients and legal teams to offer follow ups and updates so being able to communicate in a professional manner at all times

  • You will have a confident telephone manner and a natural ability to build and maintain rapport with customers

  • A customer service or collections background would be favourable.

  • You are professional, patient and can remain calm under pressure.

  • You are a great communicator with excellent attention to detail and the ability to empathise. You will take time to fully understand a customer's circumstances and negotiate effectively to ensure the best outcome for both the customer and the business.

Please apply online or send your CV directly to

In exchange for your loyalty to Office Angels we can offer you an exclusive and competitive benefits package. These include excellent pay rates, £100 referral voucher *T&C's apply, workplace pension, discounts at various retailers and days out across the UK and eye care vouchers. You will also be given access to a free,confidential, and independent Employee Assistance Programme run by Legal and General. The 24/7 telephone service puts you in touch with counsellors to help withgrief, stress, or legal issues. There's also plenty of online advice, fact sheets, links and self-guided programmes.  

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lauren Carvell