Arrears Advisor

  • Location
    Redhill, Surrey
  • Category
    Accountancy & Finance - Accountant
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference
  • Salary

Arrears Advisor


Salary: £18,770 PA

Do you want to work in a fun hardworking environment?

Do you have a keen interest in supporting customers?

Office Angels Gatwick have an exciting role now available! This role would suit you if you are a confident communicator with an excellent telephone manner and looking for the opportunity to develop your office base skills.

Key Responsibilities

  • Ensure the department achieves its monthly objectives by maximising collections activity

  • Negotiating payment arrangements ensuring repayment terms are in accordance with company

  • Ensure a high level of customer service is delivered to all customers

  • Demonstrate flexibility and adaptability ensuring customer's needs are met

  • Identify potentially vulnerable customers and instances of financial hardship

  • Assess customer's income and expenditure, ensuring all arrangements set are both affordable and sustainable based on the information and documentary evidence provided

Essential Skills

  • Proven experience of dealing with customers

  • Excellent verbal communication and negotiation skills

  • Knowledge of Outlook, Word and Excel Software.

  • Excellent administrations skills

Full time hours

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4-week period)

Successful candidates will be subject to credit and background checks.

If you are interested, please call Georgie Hill at Office Angels immediately - 01293 539000

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employe

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Georgie Hill