Account Manager

  • Location
    Braintree, Essex
  • Category
    Sales - Account Manager
  • Contract Type
    Permanent
  • Salary
    £ 27000 - £ 32000 / Year
  • OrganizationType
    Office

Account Manager
£27,000 - £32,000 per annum, DOE
Braintree, Essex
Monday - Thursday, 8am-4:30pm & Friday's 8am-2pm


Are you a highly motivated individual with excellent customer service skills? Do you thrive in a fast-paced environment? Our client, a well-established manufacturing business, is seeking an Account Manager to join their dynamic team in Braintree, Essex.



As an Account Manager, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with both internal and external stakeholders. This is a fantastic opportunity to showcase your communication skills and make a positive impact on the company's success, being able to make this role completely your own.



Responsibilities:



  • Liaise with external and internal customers, including end users, Technical Support, Planning/Logistics, and Sales.

  • Generating new business opportunities and upselling where appropriate.

  • Process and respond to incoming enquiries via fax, telephone, and email.

  • Submit customer open order reports to ensure accurate tracking of orders.

  • Receive and input customer orders/sample requests into the system within 24 hours.

  • Notify line management of new contracts and pricing agreements requested by Key Account Managers.

  • Review, analyse, and progress orders, and escalate any issues when necessary.

  • Participate in customer visits and provide excellent service during face-to-face interactions.

  • Assist with the administrative process of returns in accordance with the quality process.

  • Work closely with the Finance Department to manage credit, issue credit/debit notes, and resolve invoice queries.

  • Continually review business practises and processes, providing suggestions for improvement and implementing best practises.

  • Collaborate with Sales and Planning teams to develop accurate part-by-part forecasts.

  • Attend meetings and reviews as required, ensuring effective communication within the team.

  • Escalate any issues to line management when necessary.

  • Comply with all company policies, procedures, and legal responsibilities.



Qualifications:



  • Previous experience in a similar account management or sales role.

  • Strong communication skills across all mediums.

  • Good IT literacy, including MS Office, Excel, and databases.

  • Excellent interpersonal, organisational, and written/oral communication skills.

  • High level of numeracy and attention to detail.

  • Proactive and responsive to customer requirements.

  • Ability to work both independently and as part of a team.

  • Professional and flexible approach with the ability to work under pressure.



If you are a motivated individual looking for a challenging and rewarding opportunity, apply now to join their dedicated team as an Account Manager.



Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Charlotte Sayer