Account Manager

Office Angels are currently recruiting for an Account Manager for our client based in Aldershot.

Role: Account Manager

Location: Aldershot

Salary: £23k-£28k

The Role

  • To assist the Customer Service Manager/Head of Sales in the day to day operation of the team of Sales Administrators, their output, performance and welfare

  • Proactively manage own workload, working towards any targets given and share responsibility for all of the administration duties

  • Communicate and collaborate with other departments to ensure customer specific requirements are met

  • Ensuring complaints are addressed quickly and consistently, a solution driven approach is always needed

  • Prepare for and participate in the weekly meetings with the team or Directors to go through credits and complaints

  • Work closely with the Customer Service Manager and the Finance team to ensure customer accounts remain within terms

  • Work closely with existing and new customers, building relationships, maximising sales opportunities via outbound and inbound telephone calls

  • Ensure that each customer receives outstanding service by providing a friendly and professional environment, establishing rapport, maintaining solid product knowledge and all other aspects of customer service

  • Assist with challenging client requests or issue escalations as needed

  • Operates as the point of contact for assigned customers

  • To assist in the day to day duties of the Customer Services tasks and objectives.

  • Be product champion in the business, using initiative to consult with customers on what they need to service their customer

The ideal candidate:

  • Proven work experience as an Account Manager, Key Account Manager and managing/leading a team

  • Tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees

  • Have strong interpersonal skills to develop rapport and build relationships with new/existing customers

  • Methodical approach to your work ensuring high accuracy of right first time

  • Have an excellent command of written and spoken English

  • Put the customer at front of mind when making your decisions

  • Live within 45 minutes of HQ, Aldershot Hampshire

If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Atkinson