2nd Line Support Technician

Are you technically minded with a passion for IT? Have you got coding experience - either professionally or recreationally? Would you like to put your technical skills into practice within an innovative and forward-thinking company? Then this is an exciting opportunity for you!


Due to company expansion this technical based document management consultancy is seeking 2 Technical Support Consultants to join their team in Wellington, Somerset.


This is a full time role working 8.30am - 5.30pm, Monday to Friday with a starting salary of £22,447.98


This is a busy 2nd line support position working with bespoke software. The role will involve working in the team responsible for all aspects of technical and customer support working closely with company customers to resolve calls in an efficient and timely manner. This is a fast paced role so will require a multi tasker able to work to tight deadlines.

The successful applicant will need to have an interest or experience in technology and coding, such as HTML, C++, C# or Web Design.

After a comprehensive training program where you'll get to grips with their cutting-edge applications, you will become a key part of the 2nd line support team involved in all aspects of technical and customer support. You will be responsible for identifying and resolving reported issues through enhancing customer's configuration using their bespoke in-house software.


A day in the life of your new role:



  • Understanding and implementing customer requirements

  • Identifying and implementing any improvements to a customer's configuration

  • Investigating and remedying any issues occurring within the configuration

  • Investigation and reporting faults with software applications

  • Investigating and rectifying issues with Microsoft OS and core Microsoft applications

  • Producing and maintaining a clear and succinct log of activities

  • Analysing and understanding customer data and processing rules

  • Writing and testing bespoke, criteria rule sets

  • Following pre-defined procedures and documentation to aid timely task resolution


We would love to speak to candidates who have:



  • A logical mind-set with strong ability to problem solve, someone who really likes maths.

  • Good communication skills as you will have both technical and customer facing responsibilities so prior customer service experience is essential

  • An interest in IT - the role is going to involve working on a computer and working with code so you need to be this way inclined. Experience can be through qualification but can equally be demonstrated outside of education. For example we will consider someone who has an interest in building PCs or coding in their free time.

  • A methodical worker and ability to work to tight deadlines

  • A passion to work in a technical role with the ability to quickly assimilate and retain new information


This is truly a rare opportunity for a technically minded individual to work in a 2nd line support role where no prior work experience is necessary, just the right attitude and true interest to work in this environment.


Next steps...


To apply for this role please do so online or contact the team on 01823 285440 to discuss the opportunity further. You can also email georgina.caddick@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight