1st Line Support

Wow Factor: Do you have a strong background within IT Support? Are you available immediately and want to work for a GLOBAL company? Then look no further than this amazing 6-week temporary opportunity as a 1st Line IT Support Agent. Our client is looking for a professional Tech Savvy and Creative individual to join a friendly sociable culture you want to be a part of! This role is to work full remote and is due to start as soon as possible!


Benefits & Culture:



  • You will have the opportunity to engage with an impressive client base and provide an incredible customer experience every day.

  • Gain additional experience within a global recognised company

  • Full remote working for the duration of the assignment

  • 6 full consecutive weeks with the potential to be extended


Job Details:



  • 1st Line Support

  • £25,000 - £27,000* DOE / Prorata into an hourly rate

  • Full remote working

  • 9:00am - 6:00pm with a 1-hour lunch

  • 6-week temporary position


Job Spec:



  • Logging customer support tickets by phone and email.

  • Completing pre logged tickets by phone, email, and web.

  • Record, track and manage all open support tickets as part of the in-house support team.

  • Request or obtain missing information required to progress the call.

  • Be aware of company SLA times and chase updates if need be, also being able to escalate incidents further if necessary.

  • Delivering excellent support and advice, being able to show empathy and liaise with all colleagues & clients with a professional manner


Requirements:



  • Candidate must have an excellent customer focus and a passion for support

  • Have a creative and curious trouble-shooter background

  • Strong organization and time management skills

  • Professional communication skills with the ability to confidently articulate technical concepts

  • Excellent computer skills and knowledge of Microsoft products

  • 1-2 years' experience within a similar 1st Line Support / Desk Service Support role

  • Extremely motivated with a "can do" and "yes" approach


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Brown